Seattle Fire Chief Gregory Dean
  | (1m 30s)
Serving the whole community

Former Austin Fire Chief Juan J. Adame
  | (1m 18s)
  Understanding the whole community

Former Milwaukee Fire Chief
William Wentlandt | (1m 12s)
Connecting to the whole community

Multicultural Capacity | (7m 36s)
Multicultural community members and firefighters/paramedics discuss cultural concerns that impact safe and effective service

Communications | (6m 56s)
Firefighters/paramedics discuss language and other communications challenges that affect safe and effective service in multicultural communities.

Customer Service | (6m 25s)
Multicultural community members and firefighters/paramedics discuss customer service issues that influence safe and effective service.

Fire Culture | (8m 26s)
Firefighters and paramedics discuss the fire culture, the “Can Do” attitude, and their bearing on safety issues.

Community Relations | (7m 05s)
Firefighters/paramedics and multicultural community members discuss how to better connect with one another in non-emergency situations.

Leadership | (6m 23s)
Firefighters and paramedics talk about formal and informal leadership, mentoring and teachable moments.